Refund Policy

We want you to be satisfied with your purchase.

If you are not completely happy with your order, you may request a return or refund within 30 days of receiving the item.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase must be provided

Non-returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used or damaged by the customer

  • Items returned after the 30-day return period

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photos of the product so we can assist you quickly.

Support Email:

lumahopefoundation.org@gmail.com